Privacy Policy

Privacy Policy | BalBec

Privacy Policy

1. Personal Information Collected

When you make a purchase from our store, we collect personal information you provide such as your name, address, and email address. We also automatically receive your computer’s Internet Protocol (IP) address, browser type, and operating system to help us improve security and performance.

Email Marketing: With your explicit consent, we may send you emails about our store, new products, and updates. You can unsubscribe at any time.

To improve our offerings, we use Google Analytics and the Facebook Pixel. These tools help us understand shopping behaviors and deliver relevant offers. Cookies may be shared with advertising, social, and analytics partners.

Google Analytics

  • Tracks site traffic (visits, pages viewed, navigation paths).
  • Helps improve our products, ads, and site usability.

Google and third-party vendors use cookies to deliver ads based on your interests. You can disable Google Analytics Advertising features in your Google Ads settings. More details: Google Privacy Policy.

Facebook Pixel

Facebook and third parties may use cookies, web beacons, and storage technologies to collect information from our site and the internet for targeted advertising. You can manage your preferences directly in your Facebook Ads Settings, or use AboutAds or YourOnlineChoices.

2. Consent

By providing personal information to complete a transaction, verify your payment, arrange a delivery, or return a purchase, you consent to our collection and use for that purpose only. If we request information for other purposes (e.g., marketing), we will ask for your explicit consent or provide the option to decline.

To withdraw consent, email us at info@balbec.com.

3. Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

4. Hosting & Platforms

Our website balbec.com is hosted in Switzerland by Infomaniak Network SA, providing SSL (https://) encryption and secure hosting. Our e-commerce platform is powered by Shopify Inc., which stores your data securely behind firewalls.

Payments

If you complete your purchase using a direct payment gateway, Shopify stores your credit card data securely according to PCI-DSS standards. Your transaction data is retained only as long as necessary to complete your order, then deleted.

All direct payment gateways comply with PCI-DSS, managed by the PCI Security Standards Council (Visa, MasterCard, AmEx, Discover).

For more information, see Shopify’s Privacy Policy.

5. Third-Party Services

Third-party providers will only collect, use, and disclose your information to the extent necessary to perform the services they provide. Some may be located in jurisdictions outside yours, meaning your data may be subject to foreign laws.

Once you leave our site or are redirected to a third-party website/app, this Privacy Policy no longer applies. We encourage you to read their privacy policies carefully.

6. Security

We take industry-standard precautions to protect your personal data from loss, misuse, or unauthorized access. However, no method of transmission over the Internet or electronic storage is 100% secure. We recommend using secure connections and firewalls when shopping online.

If you provide credit card information, it is encrypted using SSL and stored with AES-256 encryption.

Cookies

We use cookies to improve your experience. Common cookies include:

  • _session_id: Stores session info (referrer, landing page).
  • _shopify_visit: Tracks visits, lasts 30 minutes.
  • _shopify_uniq: Counts unique visits, expires daily.
  • cart: Stores cart contents, lasts 2 weeks.
  • _secure_session_id: Secure session identifier.
  • storefront_digest: Verifies access if the store is password-protected.

7. Age of Consent

By using this site, you confirm that you are at least the age of majority in your jurisdiction, or that you have given consent for any minor dependents to use this site.

8. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting. If our store is acquired or merged, your information may be transferred to new owners.

Questions & Contact

To access, correct, amend, or delete any personal information we hold about you, or to file a complaint, please contact our Privacy Officer at info@balbec.com.