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About BalBec

 

About BalBec

Comfort, Durability & Responsible Design

Founded in 2021 by Matteo & Tony • Bamboo boxer briefs crafted for everyday well-being

Who We Are

At BalBec, we’re passionate about comfort, durability, and responsible design. Founded by Matteo & Tony in 2021, our mission is to elevate men’s underwear with premium materials and thoughtful details that genuinely improve your day-to-day comfort.

Our Commitment to Quality

We believe great products start with great materials. That’s why our boxer briefs are made with high-quality bamboo fibers for an exceptionally soft feel and long-lasting wear. Each BalBec product is carefully constructed to hold its shape over time while maintaining a modern, understated look.

Our Approach to the Environment

We’re mindful of fashion’s impact. Bamboo is a rapidly renewable resource and typically requires less water than many conventional fibers. Where possible, we prioritize responsible sourcing and packaging. (Note: actual compostability/biodegradability depends on local facilities and conditions.)

Our Commitment to You

Your satisfaction is our top priority. From clear product information and transparent pricing to responsive support, we aim to create a smooth experience at every step. Have a question? Reach us at info@balbec.com.

Store Transparency & Policies

Company Details

  • Legal entity: [[BalBec Ltd. / MEI / Razão Social]]
  • Registration / Tax ID: [[CNPJ / VAT / Company No.]]
  • Business address: [[Street, City, ZIP, Country]]
  • Customer support: info@balbec.com · [[+00 000 000 000]]
  • Hours: Mon–Fri, 9:00–18:00 ([[Local Timezone]])

Shipping & Delivery

  • Order processing: 2–3 business days.
  • Estimated delivery: 10–15 business days (varies by destination and carrier).
  • Tracking: All shipments include tracking. You’ll receive a tracking link by email.
  • Fees & taxes: Any import duties or taxes are shown at checkout when applicable.

Returns & Refunds

  • Return window: 30 days from delivery.
  • Condition: Unworn, unwashed items with hygiene seal intact and all tags/packaging.
  • How to start: Email info@balbec.com with your order number.
  • Refund timing: Processed to the original payment method after inspection.

For hygiene reasons, we cannot accept returns of worn underwear.

Payment Methods

We accept major, secure payment methods:

  • Visa, Mastercard, American Express
  • PayPal
  • [[PIX / Boleto / Local methods, if applicable]]

All payments are processed over encrypted (HTTPS) connections.

Privacy & Cookies

We only use your data to process orders, provide support, and improve our services. See our full Privacy Policy and Cookie Policy.

Terms of Service

Please review our Terms of Service for details on purchases, warranties, and limitations of liability.

Contact Us

Prefer to talk? Call us at [[+00 000 000 000]] or email info@balbec.com. We aim to respond within 1–2 business days.

[[BalBec Ltd.]] · [[Street, Number]] · [[City, ZIP]] · [[Country]]