Shipping Policy
Shipping Policy
At Balbec, we are committed to processing and shipping your orders quickly and transparently. Please read the following information carefully before placing your order.
Order Processing Time
All orders are processed within 2–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
Estimated Delivery Time
The estimated delivery time is typically between 10–15 business days. Delivery times may vary depending on your location, shipping method selected, and local customs procedures. Please note that delays may occur due to external factors such as high demand periods or customs inspections.
Shipping Methods & Tracking
All orders include tracking information. You will receive a confirmation email with a tracking number once your order has been shipped. Please allow 3–5 business days for tracking updates to appear in the system.
Shipping Origin
Our products are shipped directly from our manufacturing and logistics partners located in Asia or Europe. This allows us to provide efficient international delivery at competitive rates.
Shipping Address Responsibility
Orders are shipped to the address provided at checkout. Please ensure all information is accurate and complete. Balbec is not responsible for deliveries made to incorrect or incomplete addresses provided by the customer.
Customs, Duties, and Taxes
Additional charges such as VAT, customs duties, or local taxes may apply depending on your country of residence. These fees are the sole responsibility of the customer and are not included in the product price or shipping fees. Please check with your local customs office for more details before placing your order.
Returned or Unclaimed Packages
In some cases, packages may be returned or held in transit due to reasons such as unpaid fees, incorrect addresses, or unclaimed parcels. If this occurs, customers must contact us at info@balbec.com to arrange reshipment. Additional shipping costs will be the responsibility of the customer.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on the following factors:
- Destination country
- Selected shipping method
- Package size and weight
Compensation for Extra Fees
As part of our commitment to customer satisfaction, we may offer a discount on your next order to help offset additional fees (such as VAT or customs duties). To request this compensation, customers must:
- Contact us at info@balbec.com
- Provide the order number
- Submit proof of payment for the extra charges
We reserve the right to deny this request if the provided documentation is incomplete or invalid.
Contact Us
If you have any questions regarding our shipping policy, please contact our support team at info@balbec.com.